My elderly mother felt sick and Ciara went out of her way to help her with an oxygen mask, (she has asthma) drinks, nausea tablets and most of all kindness. I just want to thank cabin crew member Ciara for her amazing help on flight from Kos to Dublin last night. It’s theft and I will get that money back even if it means small claims court!Ĭiara amazing cabin crewthank cabin crew member… I’m completely lost for words! How do they justify a customer paying £300 for seats that they don’t provide due to an aircraft that they change and then just think it’s okay to keep that money. However, after over 10 weeks of emails back and forwards Aer Lingus are just saying pre-booked seat fees are non-refundable. On the day of the flight, with no prior notification, Aer Lingus changed the aircraft to a much smaller 3-3 configuration plane and we were not allocated extra legroom seats or even seats together! I appreciate things may happen regarding a change of aircraft, so as much as it was an inconvenience I was reassured that I would receive a refund for the pre-booked seating cost that I never received. As it was a long haul flight I paid over £300 for extra legroom seats. I booked a flight to New York in April on an advertised A380 2-3-2 configuration aircraft. Don't be lured by the cheap rates and avoid them at all costs.

I have emailed them numerous times to tell them I did not use my return flight from St to London and requested a refund, but they never replied!!! Absolute scammers, appalling customer service. My experience was so bad that I didn't fly on my return and booked another airline instead. They only refunded me for the hotel that I had to book in the middle of the night at SF airport as I arrived at 2am. While these things happen, what is unacceptable is that Aer Lingus has refused to provide any refund or compensation for the delay and awful travel. I finally arrived in SF having travelled through 3 cities with more than 10 hours of delay. There were no more direct flights to San Francisco so I had to go from Dublin to Seattle and then from Seattle to San Francisco. Unfortunately my flight from London to Dublin was delayed, and when I landed in Dublin my flight to San Francisco had already departed. I booked a round trip from London to San Francisco via Dublin. My experience with Aer Lingus has been deplorable. No refund or compensation for 10 hours delay

Aer lingus flight 133